FAQs
This Plant Subscription offers one plant delivered every quarter (3-months).
Every 3-months, subscribers receive one new plant with care instructions. The plants included in our subscription program are a mix of those available on livelyroot.com and specialty plants just for subscribers. We will provide variety and not repeat the same plant within a 2-year period.
After the first purchase, subscribers are charged on the same day every 3-months and receive their subscription within 3-7 business days after being charged. Any first time purchases will get their plant according to our normal shipping times.
Heck no! Your plant will be a super, duper fun surprise each delivery. We wouldn't ruin that for you!
You can pause or skip an upcoming shipment at any time. Subscriptions can only be canceled after two successful shipments. We encourage you to set up an account to make changing your subscription terms easy!
Making changes to your subscription is easy! Log into your Account Page and navigate to your subscription tab, you can then choose to cancel, skip, pause or gift your subscription. Note: Subscriptions can only be canceled after two successful shipments.
For your first subscription plant box, you will be charged on the day of purchase. Recurring payments will occur on the same day every quarter (3-months).
Yes, of course! All stand-alone plants and subscriptions are covered under our 100% Happiness Guarantee. If there are any issues with your subscription, don’t hesitate to reach out to us so we can help!
We do the work for you – curating new plants for you to experience on a quarterly basis and delivering them, along with care instructions and tons of love, directly to your door in our eco-friendly packaging.
Our plants are sourced from local growers to ensure the highest quality and to support family-owned businesses. We guarantee plants arrive in happy, healthy condition, or we replace them for free.
Not sure how to care for your new plant? Each delivery includes specific care instructions for each plant and our team of knowledgeable plant parents is just a message away.
We also make our subscriptions accessible to change, pause, and cancel at any time. Just log into your account page to make any changes, including gifting one of your shipments to a friend!
We do not offer decorative pots with our subscription plants at this time. You can however, easily add things like pots and fertilizers to your subscription on your account page. If you ordered a small plant, any pot with the size "small" will fit. If you order a medium-size plant subscription, any vessel on our site labeled "medium" will fit.
Yes! You can always swap out your quarterly subscription for another quarterly subscription. Note that while we don’t often repeat items between our subscriptions, it may happen within our promised 2 year time frame if you swap subscriptions.